About Our Warranties

All applicable warranties are issued by authorized agents/companies or dealers. Almost all our items come with a warranty period ranging from 6 months, 1 year to 5 years depending on the type of product.

How to claim a warranty

When a product is sold on Toyo.lk, the customer will receive the company or dealer warranty along with the product (when applicable). We advise you to directly communicate with the company or dealer if you have any questions regarding the item(s). The terms and conditions of the warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.

What does the company warranty mean?

Company warranty means that the product warranty is backed by the official agent company for the respective brand in Sri Lanka. For example, Samsung Galaxy J6 32GB comes with a 1-year company warranty. The agent for The Phone Company International (Pvt) Ltd. It is the authorized Samsung Service Partner for Sri Lanka. For any warranty claims, all customers can directly go to the respective agent mentioned in the warranty card to claim the warranty.

What does the dealer warranty mean?

Dealer warranty means that the product warranty is backed by the Sri Lankan company which sells the item(s) at Toyo.lk. All Dealer companies are registered companies in Sri Lanka. For any warranty claims, all customers can directly go or contact the respective dealer mentioned in the warranty card to claim the warranty. In some cases, customers can contact Toyo.lk to request the contact details if needed for warranty claims only.

General Terms & Conditions for All “Dealer Warranty” Televisions Sold on Toyo.lk

  1. The warranty is valid only when the Toyo.lk (ToyoTrades) invoice & the Toyo.lk Warranty Card is presented for proof of purchase indicating the date of purchase, model, and serial no.of the product, along with the warranty sticker pasted on to the tv in-tact without any tampering. Toyo.lk reserves the right to refuse warranty if this information has been lost, removed, tampered, or changed after the original purchase of the product(s).
  2. Toyo.lk’s obligations are limited to repair of the defect or replacement of the defective part or at its discretion replacement of the product itself.
  3. All TV’s have to be handed over to Toyo.lk for warranty claims. Warranty cover will be void if a repair has been attempted by any unauthorized service center. Toyo.lk or its Dealer(s) shall not be liable for reimbursements, claims, and damages that may result from the unauthorized repair of the product.
  4. Repair or replacement under the terms of this warranty does not provide the right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be fully filled with functionally equivalent service exchange units.
  5. The warranty is not applicable to cases other than defects in material, design, and workmanship.
    The warranty does not cover the following:
    Periodic checks, maintenance, repair, and replacement of parts due to normal wear and tear.
    Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance
    with the manufactures instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with
    accessories that are not approved by the manufacturer for use with this product.
    Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety
    standards prescribed in the product user manual.
    Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations, abnormal wear & tear, dust & excessive use, or any cause beyond the control of Toyo.lk & it’s respective Dealer(s).
    Unauthorized modifications carried out to the product to enhance performance, look, etc., for which the product was not originally designed for.
    Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of the core outlined
    in the product user manual. The serial no. on the product has been altered, deleted, removed, or made illegible. Toyo.lk warranty void sticker has tampered.
    The batteries are charged by chargers other than those approved by the Manufacturer.
    Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.
  6. Warranty doesn’t cover any TV accessories including the TV stand.
  7. Pixel burn up to 7 dots on LCD or LED TV’s is not considered defective & no replacement of panel or TV set will be made.
  8. All expenses such as transport, incurred when handing over the product for services, or warranty claims should be borne by the customer.
  9. If any dispute with regard to the applicability of the warranty, Toyo.lk & its Dealer(s) decision shall be the final.

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. Toyo.lk & its Dealer(s) reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product.