We deliver anywhere in Sri Lanka only. Delivery is free in many cases and will be identified within the item details. Please use our customer care service to verify any details. Once the order has been confirmed, the order will be processed and goods will be dispatched on the same day or the following day depending on the product(s). Our regular delivery policy is to deliver goods within 2-4 business (working) days only, in the event where unexpected catastrophes erupt we will inform you by email and/or phone call so that you will be updated on the situation.
Cash on Delivery (COD)
Customers can pay for the orders once it arrives at your door-step via cash payment for orders up-to Rs.1,000/= only. Cash On Delivery (COD) within Colombo 1 – 15 will be charged a flat rate of Rs.300/= for delivery. Whichever is greater. Delivery will be made within 2 business (working) days. Please note COD orders will not be delivered during weekends.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double-check all orders before processing the order once payment is completed online.
Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise, they may refuse to accept the package believing that it was sent to them in error. In addition, it is recommended that you inform toyo.lk as well so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a re-delivery fee will apply.